Chamberlains of Harrogate [logo]


Chamberlain's of Harrogate
Digital Photography and Videography


Tel: 0751 327 8155
email: info@chamberlainsofharrogate.co.uk

The small print

Terms and conditions

Sending & Returning your source media

We normally collect and delivery as part of the service. If you prefer to post such materials; you are advised to use a delivery service, requiring "signature on delivery" when sending your media to us. Depending on your instructions we will use Royal Mail Special Delivery, Royal Mail Recorded Delivery or Royal Mail Parcel Force (or an equivalent delivery service) providing signature on delivery and offering web-based tracking facilities and insurance. Any disputes regarding loss or damage of your goods during transit should be taken up directly with the delivery agent.

Safety of Your Source Material

We understand that the images on your photographs slides negatives or tapes cannot be replaced. In the unlikely event of us causing damage to or loss of any of your material, we will fund the cost of new replacement blank media. Note that this does not apply to tapes, slides, negative or photographs that have arrived in a damaged or unusable state or tapes that are damaged during playback due to defects or simply being very old.

DVD Player Compatibility & Guarantees

The DVD disks that we produce are high quality industry standard DVD-R or optionally DVD+R disks and should work in all recently manufactured machines. A very small number of very old DVD ( made in the year 2000 or earlier) players may not have the ability to play Recordable DVDs. If required, we can supply a sample DVD so that you can test it on your machine before placing an order.

In case of Problems with your DVD

If the DVD disk we produced is not correctly recorded or your DVD player is unable to play it then inform us within 7 days of receipt by writing to us describing the problem. We will investigate immediately and if necessary will ask you to return the DVD(s) and it we find a fault create a new copy of your DVD free of charge. We regret that we cannot be held responsible for damaged or mishandled disks. It is the customer's responsibility to protect the DVDs we supply from scratches or other damage.

Turnaround Time

We aim to complete and dispatch your digital photography orders within 10 to 28 working days from receipt. Turnaround time for large orders may take longer. Please enquire at the time of order. Web creation timings are equally variable depending on the complexity of the project.

Your Responsibility

Customer warrants that the media supplied or web site or web site content shall not be obscene or contain child pornography nor infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy, and to comply with current laws of shipping audio/visual material.

Our Rights to update our web site, Information and Prices

We reserve the right to improve our offering at any time and to make changes to our pricing policy as required.

Disclaimers

Chamberlain's of Harrogate will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement.

Currency

All prices quoted are in UK Pounds Sterling.

Domain names

If we register a .uk domain name for you, you agree to be bound by the Nominet Terms and Conditions.

Methods and Terms of Payment

We currently accept Cash, Cheque or Postal Order in GBP made payable to "Chamberlain's of Harrogate.". For image processing orders payment is due on delivery; for web production a fifty (50) percent deposit is due with order to cover hosting charges, the balance due on delivery.